Role Purpose

Responsible for supervising the production operations of the image retouching team, ensuring timeline, quality, and adherence to technical standards; while managing personnel, supporting training, and improving workflows.

Key Responsibilities

Production Supervision and Quality Control

• Coordinate with relevant departments to implement and update standards (Standard, Template, Workflow, etc.) for the team.
• Ensure team members clearly understand and strictly adhere to technical standards when updates occur.
• Monitor, analyze, and resolve quality issues, including Customer Rejects.
• Participate in Pilot projects/Onboarding of new clients, proposing solutions when issues arise.
• Participate in AI-related projects and image workflow optimization.

Personnel Management and Team Development

• Manage shift operations: track progress, workload, and operational metrics (Live View, image flow, etc.).
• Organize and allocate personnel based on production plans and actual resources.
• Partner with HR on personnel matters: rewards, discipline, regulations, policies, and addressing employee inquiries.
• Build capability development plans for the team, ensuring employees participate in training according to the roadmap.

Technical Support and Training

• Support the resolution of technical and system issues affecting quality and performance.
• Collaborate with stakeholders to create documentation, scripts, and workflows to optimize editing actions.
• Participate in training and onboarding new employees, as well as delivering advanced training for the team when needed.
• Work with the Academy team to develop training materials, test sets, and ensure output quality standards.

Reporting and Continuous Improvement

• Prepare operational reports as required.
• Participate in quality improvement initiatives and production workflow optimization.
• Perform other tasks assigned by the Company.

Job Requirements

• 2–3 years of experience in Digital Studio, Photo/Video Production, Post-production, Creative Production, Image Editing/Retouching, or equivalent digital content production environments.
• Experience in a Team Lead, Supervisor, Senior Specialist/Expert, Production Coordinator, or equivalent role with responsibilities in coordinating tasks and supporting team members.
• Experience managing or coordinating teams of 5–15+ people; capability to delegate, monitor progress, and allocate resources based on production demands.
• Ability to work in high-volume production settings with tight deadlines while ensuring quality and productivity standards.
• Data-driven mindset with the ability to track and analyze metrics such as productivity, quality, SLA, and workload.
• Strong problem-solving skills, trouble-shooting ability, and process/workflow improvement mindset.
• Excellent communication and work collaboration skills in English.
• Strong coaching and team development skills, with effective cross-functional and cross-border collaboration abilities in a multi-national environment.
• Proficient with technology, digital tools, AI, and automation; proactive in learning and applying new tech to production operations.
• Strong ownership mindset, proactive, adaptable, and skilled at multi-tasking and managing changes in clients, processes, technology, and production requirements.

Benefits

• Competitive salary and performance-based bonus scheme.
• Full statutory social insurance coverage, plus premium healthcare insurance (Pixelz Care), annual health check-ups, and holistic wellness programs.
• Clear career roadmap, practical hands-on training, and growth opportunities in AI-driven production operations and quality management systems.
• 12+ paid annual leave days, summer day off, plus 2 weeks pre-birth leave and full maternity leave (6 months) for female employees, and paternity leave (2 weeks) for male employees.
• Team building activities, company trips, sports/games clubs, Happy Friday events, and a vibrant, engaging workplace culture.

To apply, please send your CV to email:hr@pixelz.com with title "Production Supervisor - Your full name". Only qualified candidates will be contacted.

ABOUT PIXELZ

At Pixelz, we help photo studio professionals beat deadlines by providing reliable, AI-powered retouching at scale.

We've spent years investing in people and developing software to create post-production’s greatest-ever timesaver: Pixelz Platform. The platform is powered by S.A.W.™, a digital production platform and traffic control system, powered by AI and specialized retouchers. The result is a retouching service offering unprecedented speed, consistency, and scalability.

We’re trusted by leading brands in every category and have retouched 45 million product images and counting. Pixelz was founded in Denmark but is now locally based, with offices in 6 countries and a global team of 600 people.

Our vision is to change the way product visuals and studio management are handled in organizations around the world, leading to transformational change for our customers, from the bottom line to effective time management.

Our three core values are:

Let Data Decide. We empower each other to act when we see an issue or opportunity. We take pride in our work, speak up, and continuously improve without the fear of failing.

Build Genuine Relationships. We are in it for the long term. We treat our colleagues, customers, and partners openly and honestly.

Own It. We empower each other to act when we see an issue or opportunity. We take pride in our work, speak up, and continuously improve without the fear of failing.