You have questions, we have answers

Working with an image editing service provider can often involve frustration, misunderstandings, and delays. And you want to get back to more creative work in the studio. A few easy steps will set you up to get thousands of product images professionally edited every day!

• Will you retouch my pet, portrait, real estate, or wedding photos?

  Nope. No matter how beautiful your dog/spouse/home is, we only edit product images. That means e-commerce imagery.

• Can I pause my subscription?

  Of course! It’s the nature of product photography to be seasonal. You can pause your subscription manually or we will Auto-Pause your subscription after inactivity for 1 billing cycle. When your subscription is paused we will drop the monthly fee to $4 USD and retain all your specifications and order history, to be reactivated when you need it.

• Do I pay monthly and per-image?

  Yes. The monthly subscription pays for access to the online system and service levels described above. You then pay per image submitted for retouching. Customers on our SOLO plan pay per order while Professional customers have the option to pay per order or use consolidated monthly invoicing (activated by subscribing annually). Enterprise customers also have the option of consolidated monthly invoicing.

• Do you offer volume discounts?

  Yes, we provide volume discounts on both our Professional and Enterprise plans.

• How does the free trial work?

  The free trial covers both plan subscription and image editing. For PROFESSIONAL, you get 14 days to try out the software and retouch 10 images for free. Once your trial runs out, you can either subscribe or you will be downgraded to SOLO.

• How do you define "Next Morning?"

  For PROFESSIONAL customers, if your images are submitted by midnight your time, they will be returned by 9:00 a.m. the next morning (Monday through Friday). If you need images even faster, PROFESSIONAL customers have an "Expedite" button that will get images back in three hours or less for an additional fee.

• How do I get a custom quote?

  It’s easy! Get in touch with us by filling out the form here. We’ll have a few questions for you and we’ll be able to create a custom workflow and quote for you?

• Can I trial Pixelz Editorial Retouching before committing to a subscription?

  Absolutely! We’ll run a test on your images to ensure we are meeting your standards and aesthetic. Fill out our form here and we’ll be in touch to set up a test.

• Do I pay per-image and monthly subscription fee?

  Yes. The monthly subscription pays for access to the online system and service levels described above. You then pay per image submitted for retouching.