Pixelz is for brands, photo studios, and online retailers who want to optimize their product images for e-commerce. It's a service that allows you to scale, regardless of your image volume or experience. We service some of the leading brands in a wide range of categories, and we also serve boutique clients with just a handful of images.
Ask and ye shall receive
Getting Started With Pixelz
Who is Pixelz for?
Can I talk to someone?
Of course! If you're new, first off: awesome! You can contact us any time. If you're an existing customer, we offer phone, chat, and email support. Log in to your account to contact support.
How much does it cost? - What are your pricing plans?
Visit our Pricing page to get current pricing.
How do I pay?
SOLO customers purchase Pixelz credits online by credit card or PayPal, with a minimum purchase of $25 USD. Credits are then applied to image orders on a pay-as-you-go basis, with credits valid for up to one year. PRO and Enterprise customers may opt for consolidated monthly billing. See our Pricing page for more information, or contact us, to get a quote.
Do I pay monthly and per-image?
Yes. The monthly subscription pays for access to the online system and service levels described above. You then pay per image submitted for retouching. Customers on our SOLO and PROFESSIONAL plans pay per order, while Enterprise customers have the option of consolidated monthly invoicing.
What is the monthly subscription fee for?
Our monthly subscription fee covers access to our Pixelz Platform for all plans. For Pro, the subscription always includes 24/7 support, free image rejection feature, and next morning delivery.
Can I pause my subscription?
Of course! You can pause your subscription manually or we will Auto-Pause your subscription after inactivity for 1 billing cycle. When your subscription is paused we will drop the monthly fee to $4 USD and retain all your specifications to be reactivated next season. There is no time limit on pausing your subscription and no reactivation fee!
Do you offer volume discounts?
Per image pricing is reduced each time you upgrade plans. If you have consistent volume in the hundreds of images per month, you will quickly see cost savings by upgrading from SOLO to PRO. If you need more than 100,000 images retouched per year, you may be a good candidate for our ENTERPRISE plan.
Image Editing FAQ
Do you edit anything other than product images?
No. However beautiful your portrait or cat may be, we only edit product images. That means photographs of something you’re going to sell online.
What categories of product images do you edit?
We edit any and all types of product images: apparel, accessories, jewelry, furniture, home goods, automotive, appliance, home improvement, you name it.
What image file types can I submit?
You can upload JPG, PNG, TIFF, or PSD product images for editing.
What image file types can I get back?
Edited product images can be returned as JPG, PNG, TIFF, or PSD.
What kind of edits can you do to my images? - What kind of image editing services do you do?
A lot! To start with, we can edit or remove the background, adjust image dimensions, align your image, set margins, and retouch as needed. We can add shadows, adjust colors, create clipping paths, and create a 3-dimensional invisible mannequin effect.
Can I customize image editing?
Of course! SOLO and PRO customers have extensive control using our order management system. Enterprise customers can create unique specifications and workflows by contacting us and speaking to a product specialist.
How do my images get edited, anyway?
When you submit an order to us, your images enter our S.A.W. digital lean production system. We use the analytics we’ve developed over the course of editing 40+ million images to ensure image retouching specialists work on different parts of your image and get it back to you as quickly as possible.
How do you define "Next Morning?"
For PROFESSIONAL customers, if your images are submitted by midnight your time, they will be returned by 9:00 a.m. the next morning (Monday through Thursday). If you need images even faster, PROFESSIONAL customers have an "Expedite" button that will deliver images back in three hours or less for an additional fee.
How does the free trial work?
The Free Trial gives you 14 days free to edit up to 10 images for free! For the trial, you have full access to our system and experience Pixelz just like any other customer.
What are Extensions?
Extensions are powerful add-on tools that extend the platform and services. For example, two extensions are Colorways (color matching and recoloring) and Stacking (image combination for multi-packs). Pretty cool, right? However, because not everyone needs them, we offer each Extension as an individual add-on to keep our base subscription price down.
Who are you?
We’re Pixelz, it’s nice to meet you! We’re an international company founded by Danish e-commerce entrepreneurs who got frustrated by post-production processing bottlenecks. We’ve edited over 40 million product images for over 35,000 customers since 2011. Read our story here.
Where are you located?
We were founded in Denmark and our main offices are located in the United States, Denmark, and Vietnam. Figuring out time zones for intra-office video conferencing isn’t always easy if you know what we mean.
How are your employees treated?
Our CSR (Corporate Social Responsibility) policy mandates a healthy equal opportunity work environment. Western working standards are connected to local traditions at each of our offices around the globe. As part of our commitment to advancing ethical employment practices, Pixelz is part of the Global Impact Sourcing Coalition. Read more about our CSR policies here.
Data & Security FAQ
Do you protect my intellectual property?
Absolutely, all product images are treated confidentially and are permanently deleted after 30 days unless otherwise specified. Your personal data is never sold or shared with third parties.
What kind of support do you offer?
We have an extensive Knowledge Base and also offer email, chat, and phone support to customers.